Links for Feb 7 2010

The most important thing in your company is not a thing by Mark McDonald on The Gartner Blog Network

6 Lessons for Life by Jon Gordon on Jon Gordon’s Blog | Developing Positive Leaders, Organizations and Teams

The Hidden Value Of Loyalty by Tim Sanders on Sanders Says

Words Matter But Actions Matter Most by Lance Haun on Rehaul by Lance Haun

Sales people, you’re fired! by John Moore on Random Thoughts of a Boston-based CTO: John Moore’s Weblog

Marketing is Smart, Customer Service is Submissive by Frank Eliason on Time to be Frank

Switch Off Your Social Self – Switch On Your Creativity by Cath Duncan on Lateral Action

Where Business Process Meets 2.0 by Susan Scrupski on ITSinsider

Listening is not enough by Spike Jones on Brains On Fire Blog

Meet Commitments. Build Trust. Say No. by Steve Roesler on All Things Workplace

Four Ways to Create Intangible Value by Norm Smallwood on HarvardBusiness.org

Innovation does not equal technology by Jeffrey Phillips on Innovate on Purpose

Don’t Underestimate Surprise and Delight as a Strategy by Whitney Hoffman on WhitneyHoffman.com

First, care. by Merlin Mann on 43 Folders

Microsoft, Middle Management and Why Some Companies Can’t Innovate by Dominic Basulto on Endless Innovation

Skill, Hard Work, and Luck by Julien Smith on in over your head

Less is Less by Scott Blitstein on WebWorkerDaily

Shiny objects by Seth Godin on Seth’s Blog

Drucker’s Question: What Will You Do Differently on Monday? by Rick Wartzman on HarvardBusiness.org