Comments on: Is Great Customer Service Enough? http://ericbrown.com/is-great-customer-service-enough.htm?utm_source=rss&utm_medium=rss&utm_campaign=is-great-customer-service-enough Technology, Strategy, People and Projects Sun, 12 Feb 2012 18:52:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Eric Brown http://ericbrown.com/is-great-customer-service-enough.htm#comment-237 Eric Brown Tue, 21 Aug 2007 23:06:04 +0000 http://ericbrownpm.com/2007/08/20/is-great-customer-service-enough/#comment-237 Troy - Thanks for the comment and the link back to Customers Are Always blog...haven't seen that one yet. Looks like a good one. Troy – Thanks for the comment and the link back to Customers Are Always blog…haven’t seen that one yet. Looks like a good one.

]]> By: Troy Worman http://ericbrown.com/is-great-customer-service-enough.htm#comment-236 Troy Worman Tue, 21 Aug 2007 22:08:43 +0000 http://ericbrownpm.com/2007/08/20/is-great-customer-service-enough/#comment-236 Great post, Eric. I am glad to have happened upon it (<a href="http://www.customersarealways.com/2007/08/great_product_or_great_service.html" rel="nofollow">via Maria at Customers Are Always</a>) and I look forward to reading more of your blog. Great post, Eric. I am glad to have happened upon it (via Maria at Customers Are Always) and I look forward to reading more of your blog.

]]> By: Eric Brown http://ericbrown.com/is-great-customer-service-enough.htm#comment-235 Eric Brown Tue, 21 Aug 2007 03:43:22 +0000 http://ericbrownpm.com/2007/08/20/is-great-customer-service-enough/#comment-235 Absolutely true Kent. Part of the problem in most organizations today is that they have lost their focus on either the product and/or service...focus on both is needed to succeed. Absolutely true Kent.

Part of the problem in most organizations today is that they have lost their focus on either the product and/or service…focus on both is needed to succeed.

]]> By: Kent Blumberg http://ericbrown.com/is-great-customer-service-enough.htm#comment-234 Kent Blumberg Tue, 21 Aug 2007 00:10:33 +0000 http://ericbrownpm.com/2007/08/20/is-great-customer-service-enough/#comment-234 Great post (and thanks for the link). I guess the point we make together is that you must pay attention to both the forest and the trees if you are going to really succeed in business. Great customer service will not make up for a lousy steak, and poor customer service can easily ruin a perfect steak. Only excellence at big and small things really works. Great post (and thanks for the link). I guess the point we make together is that you must pay attention to both the forest and the trees if you are going to really succeed in business. Great customer service will not make up for a lousy steak, and poor customer service can easily ruin a perfect steak. Only excellence at big and small things really works.

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