Comments on: Humanity and Business

By: Antero Marques Dias

Antero Marques Dias — Wed, 04 Nov 2009 18:12:32 +0000

Me too! RT @ruisalgado I'm also a believer on bringing humanity back to business http://bit.ly/2iiyPr

By: Rui Salgado

Rui Salgado — Wed, 04 Nov 2009 16:50:13 +0000

I'm also a believer on bringing humanity back to business http://bit.ly/2iiyPr (check other great posts at @ericdbrown's blog)

By: Consultants – do we need them? | Eric D. Brown - Technology, Strategy, People, Projects

Tue, 03 Nov 2009 23:56:02 +0000

[...] it with processes and management…I’ve written about this before in a post titled Humanity and Business“…jump over and read that post for more on the subject of bringing humanity back to [...]

By: ericbrown

ericbrown — Mon, 15 Jun 2009 05:53:11 +0000

Thanks for that nugget Jeff.

You are correct. I never say get rid of processes...I say let people
be themselves. Process is important.

Zappos uses processes...I know they do. BUT they allow the process to
define the work not the people. That's my argument...don't build a
process that takes the humanity out of your business.

Thanks for stopping by!

By: Jeff Pitman

Jeff Pitman — Mon, 15 Jun 2009 05:40:12 +0000

Eric, some food for thought .. There is no such thing as an absence of process.

http://www.youtube.com/watch?v=63WFjoFiXns

At 3:38 in this video, Tony Hsieh starts with the phrase "Every rep is trained..."

"If we're out of stock, check 3 competitor websites and refer this to the customer."

This is a process. It's a human-centric process. But, it is a process.

By: Bas de Baar

Bas de Baar — Sat, 13 Jun 2009 03:35:43 +0000

Shared: Humanity and Business http://tinyurl.com/mdvx79

By: Eric D. Brown

Eric D. Brown — Fri, 12 Jun 2009 17:02:01 +0000

New blog post: Humanity and Business http://bit.ly/P1ja4

By: Humanity and Business | car hire

Humanity and Business | car hire — Fri, 12 Jun 2009 15:12:50 +0000

[...] More here: Humanity and Business [...]