You are correct. I never say get rid of processes…I say let people
be themselves. Process is important.

Zappos uses processes…I know they do. BUT they allow the process to
define the work not the people. That's my argument…don't build a
process that takes the humanity out of your business.

Thanks for stopping by!

You are correct. I never say get rid of processes…I say let people
be themselves. Process is important.

Zappos uses processes…I know they do. BUT they allow the process to
define the work not the people. That's my argument…don't build a
process that takes the humanity out of your business.

Thanks for stopping by!

http://www.youtube.com/watch?v=63WFjoFiXns

At 3:38 in this video, Tony Hsieh starts with the phrase “Every rep is trained…”

“If we're out of stock, check 3 competitor websites and refer this to the customer.”

This is a process. It's a human-centric process. But, it is a process.

http://www.youtube.com/watch?v=63WFjoFiXns

At 3:38 in this video, Tony Hsieh starts with the phrase “Every rep is trained…”

“If we're out of stock, check 3 competitor websites and refer this to the customer.”

This is a process. It's a human-centric process. But, it is a process.

You are correct. I never say get rid of processes…I say let people
be themselves. Process is important.

Zappos uses processes…I know they do. BUT they allow the process to
define the work not the people. That's my argument…don't build a
process that takes the humanity out of your business.

Thanks for stopping by!

http://www.youtube.com/watch?v=63WFjoFiXns

At 3:38 in this video, Tony Hsieh starts with the phrase “Every rep is trained…”

“If we're out of stock, check 3 competitor websites and refer this to the customer.”

This is a process. It's a human-centric process. But, it is a process.