Comments on: Firing Customers http://ericbrown.com/firing-customers.htm?utm_source=rss&utm_medium=rss&utm_campaign=firing-customers Technology, Strategy, People and Projects Fri, 10 Feb 2012 12:53:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Erik Mazzone http://ericbrown.com/firing-customers.htm#comment-121 Erik Mazzone Mon, 05 Mar 2007 20:00:51 +0000 http://ericbrownpm.com/2007/02/26/firing-customers/#comment-121 I could not agree with you more. There are definitely some clients that are not worth taking on. And if one of those slips through the cracks, they should be fired. Or, "invited to succeed elsewhere" as the HR folks might say. :) It seems to me like it is all about balancing the short-term need for revenue with the long-term need for reputation. Without balancing both, the organization is headed for a fall -- quickly or slowly. I could not agree with you more. There are definitely some clients that are not worth taking on. And if one of those slips through the cracks, they should be fired. Or, “invited to succeed elsewhere” as the HR folks might say. :)

It seems to me like it is all about balancing the short-term need for revenue with the long-term need for reputation. Without balancing both, the organization is headed for a fall — quickly or slowly.

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