http://ericbrown.com/exavault-customer-service-done-right.htm?utm_source=rss&utm_medium=rss&utm_campaign=exavault-customer-service-done-right Technology, Strategy, People and Projects Sun, 12 Feb 2012 18:52:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://ericbrown.com/exavault-customer-service-done-right.htm#comment-353 Eric D. Brown Fri, 13 Feb 2009 03:49:03 +0000 http://ericbrown.com/exavault-customer-service-done-right.htm#comment-353 Ron - Thanks for sharing. I've heard nothing but good things about Exavault! Ron – Thanks for sharing. I've heard nothing but good things about Exavault!

]]> http://ericbrown.com/exavault-customer-service-done-right.htm#comment-354 Ron Fri, 13 Feb 2009 03:45:55 +0000 http://ericbrown.com/exavault-customer-service-done-right.htm#comment-354 I just had a good experience with Exavault. I signed up for their rsync service on windows. I got confused by some commented out settings in one of their files. I told them they could close the ticket when I figured out what I had done wrong. They asked if it was a problem with their scripts, and I suggested how they could fix them to avoid the confusion. Next day, they changed their scripts and gave me a month's credit for helping out. I was nice, they were nice. Everyone was happy. :) I just had a good experience with Exavault. I signed up for their rsync service on windows. I got confused by some commented out settings in one of their files. I told them they could close the ticket when I figured out what I had done wrong. They asked if it was a problem with their scripts, and I suggested how they could fix them to avoid the confusion. Next day, they changed their scripts and gave me a month's credit for helping out. I was nice, they were nice. Everyone was happy.

]]>