Employee Engagement – how it affects you

Some interesting research results being reported over on Fistful of Talent by Lizz Pellet who is the Chief Culture Officer at EMERGE International in a post titled “The Economic Recovery F-You Factor“.

And yes…for those keeping score, this is the 2nd day in a row that I’ve linked to Fistful of Talent…they’ve got some great stuff over there.

A few highlights from the article:

Leadership IQ Group surveyed 4,000 individuals who watched colleagues get laid off and were left behind to carry on and found:

  • 75% said their productivity had declined
  • 70% said the quality of products/services had declined
  • 81% said customer service had dropped

Interesting numbers and not surprising.

Do you want to do business with an organization that shows these numbers?  Would you want to give your hard earned money to a company who’s employees just aren’t engaged and really just don’t give a hoot about their job, their product/service or helping you?

Think employee engagement doesn’t matter?  Take a look at those numbers and then think again.  Employee engagement is more than a buzzword or something consultants are trying to sell you…it’s real and effects your employees, your organization, your customers and you.

During downturns like this, organizations always have to cut costs and inevitably there are lay-offs.   That said, the manner in which companies cut costs, treat their employees and handle employee layoffs will come back to haunt them.

What happens to these companies when the economy picks up?  It won’t be pretty.

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