Comments on: Customer Service – GoDaddy Style http://ericbrown.com/customer-service-godaddy-style.htm?utm_source=rss&utm_medium=rss&utm_campaign=customer-service-godaddy-style Technology, Strategy, People and Projects Wed, 23 May 2012 07:10:15 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Linda Lee http://ericbrown.com/customer-service-godaddy-style.htm#comment-135 Linda Lee Thu, 08 Oct 2009 23:37:00 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-135 The lack of toll free number really irritates me.<br>I am a website and blog designer so I am always having to call them up for clients for one thing or another and it costs me money. Plus I feel like godaddy nickels and dimes people to death.<br>They do have reliable hosting though, so that is good, and once you get through to them, they are very helpful.<br>I do wish they would switch control panels to Cpanel, so much clearer and easier to navigate. The lack of toll free number really irritates me.
I am a website and blog designer so I am always having to call them up for clients for one thing or another and it costs me money. Plus I feel like godaddy nickels and dimes people to death.
They do have reliable hosting though, so that is good, and once you get through to them, they are very helpful.
I do wish they would switch control panels to Cpanel, so much clearer and easier to navigate.

]]> By: ericbrown http://ericbrown.com/customer-service-godaddy-style.htm#comment-128 ericbrown Sat, 11 Jul 2009 01:24:47 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-128 thanks for stopping by hoster.<br><br>So you are saying that I shouldn't expect to receive the service that Godaddy promised me? Instead, I should be willing to pay someone like you to handle it for me?<br><br>I don't think so. I paid for a service...service that was touted as 'excellent' and it wasn't. I'm not "whining"...I'm just describing the poor service I received.<br><br>I'm glad you are able to make $80 to $120 for your services. Hope your business is going well. thanks for stopping by hoster.

So you are saying that I shouldn't expect to receive the service that Godaddy promised me? Instead, I should be willing to pay someone like you to handle it for me?

I don't think so. I paid for a service…service that was touted as 'excellent' and it wasn't. I'm not “whining”…I'm just describing the poor service I received.

I'm glad you are able to make $80 to $120 for your services. Hope your business is going well.

]]> By: hoster http://ericbrown.com/customer-service-godaddy-style.htm#comment-134 hoster Sat, 11 Jul 2009 01:17:24 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-134 GoDaddy, or any other host, is not your personal server administrator. Sure, GD could have been more on the ball, but the task at hand was your responsibility. I charge $80 - $120/hr to do what GD did and you are whining over a toll call. If you are unable to manage a server that is your responsibility to manage, you will have to deal with that. GoDaddy, or any other host, is not your personal server administrator. Sure, GD could have been more on the ball, but the task at hand was your responsibility. I charge $80 – $120/hr to do what GD did and you are whining over a toll call. If you are unable to manage a server that is your responsibility to manage, you will have to deal with that.

]]> By: knowlengr http://ericbrown.com/customer-service-godaddy-style.htm#comment-133 knowlengr Tue, 19 May 2009 21:26:22 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-133 Another Godaddy FAQ is this one: <a href="http://help.godaddy.com/topic/93/article/1249" target="_blank" rel="nofollow">http://help.godaddy.com/topic/93/article/1249</a> A colleague is in the middle of working through this. RE Godaddy Service Quality BTW, an 800# for a call center is not priced the same as one for a residential line. I've had mixed results with Godaddy service quality (including some raised-voice, escalated calls), but I find that they in the top tier within their price range. That said, the standards for "consumer" webhosting are not high. You don't have to look hard to find a web host with no FAQ system at all. As with any organization, their call center suffers spikes, and some reps are better than others at fielding specific types of problems. It's a challenging environment; consider the diversity of products and offerings. Much smaller firms where you can get the principals on the phone are better, but those folks burn out and have to delegate. It's a fascinating CRM / technology / knowledge management problem, but not when you're the use case. -"knowlengr" Another Godaddy FAQ is this one:
http://help.godaddy.com/topic/93/article/1249

A colleague is in the middle of working through this.

RE Godaddy Service Quality
BTW, an 800# for a call center is not priced the same as one for a residential line.
I've had mixed results with Godaddy service quality (including some raised-voice, escalated calls), but I find that they in the top tier within their price range. That said, the standards for "consumer" webhosting are not high. You don't have to look hard to find a web host with no FAQ system at all. As with any organization, their call center suffers spikes, and some reps are better than others at fielding specific types of problems. It's a challenging environment; consider the diversity of products and offerings. Much smaller firms where you can get the principals on the phone are better, but those folks burn out and have to delegate. It's a fascinating CRM / technology / knowledge management problem, but not when you're the use case.
-"knowlengr"

]]> By: Eric Brown http://ericbrown.com/customer-service-godaddy-style.htm#comment-132 Eric Brown Wed, 25 Apr 2007 17:28:51 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-132 Gosh...I already forgot what it was that I did. I *think* that I had to add my user on the Godaddy system to the appropriate group in order to have permissions to do the migration. I *think* I did the steps listed on this page: http://help.godaddy.com/article.php?article_id=1440&topic_id=93 Gosh…I already forgot what it was that I did.

I *think* that I had to add my user on the Godaddy system to the appropriate group in order to have permissions to do the migration. I *think* I did the steps listed on this page:

http://help.godaddy.com/article.php?article_id=1440&topic_id=93

]]> By: Mark Radoff http://ericbrown.com/customer-service-godaddy-style.htm#comment-131 Mark Radoff Wed, 25 Apr 2007 17:20:13 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-131 Funny, I'm having the exact same problem now - I can't get migration manager to work. Any tips? Funny, I’m having the exact same problem now – I can’t get migration manager to work. Any tips?

]]> By: Eric Brown http://ericbrown.com/customer-service-godaddy-style.htm#comment-130 Eric Brown Wed, 14 Mar 2007 20:57:51 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-130 Hey WL. Nice to see you around. I've used 1&1 before and wasn't impressed. Service was not great although the price was good. I've gone with SuperbServers.....great prices and so far great service. Hey WL. Nice to see you around. I’ve used 1&1 before and wasn’t impressed. Service was not great although the price was good.

I’ve gone with SuperbServers…..great prices and so far great service.

]]> By: WL Blakeshaw http://ericbrown.com/customer-service-godaddy-style.htm#comment-129 WL Blakeshaw Wed, 14 Mar 2007 20:54:12 +0000 http://ericbrownpm.com/2007/03/13/customer-service-godaddy-style/#comment-129 What about 1&1 (1and1.com)? They seem to think they're head and shoulders above GoDaddy and Yahoo. Their ads in Computer Shopper are a little to prim for me, though. Prim? What about 1&1 (1and1.com)? They seem to think they’re head and shoulders above GoDaddy and Yahoo. Their ads in Computer Shopper are a little to prim for me, though. Prim?

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