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	<title>Comments for Eric D. Brown</title>
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	<link>http://ericbrown.com</link>
	<description>Technology, Strategy, People and Projects</description>
	<lastBuildDate>Wed, 23 May 2012 02:44:00 +0000</lastBuildDate>
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		<title>Comment on Measuring and Delivering IT Value by Brian Shea</title>
		<link>http://ericbrown.com/measuring-delivering-it-value.htm#comment-6532</link>
		<dc:creator>Brian Shea</dc:creator>
		<pubDate>Wed, 23 May 2012 02:44:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5950#comment-6532</guid>
		<description>Hi Eric,
Totally agree.There&#039;s definitely a skill to developing solid requirements, while at the same time communicating the value of the requirements to the client. It&#039;s important from a pure customer service perspective. And also, once the stakeholder/clients stops believing that the requirements analysis is adding value, the process becomes much less collaborative and much less effective.

Thanks for the response!

Peace,
Brian </description>
		<content:encoded><![CDATA[<p>Hi Eric,<br />
Totally agree.There&#8217;s definitely a skill to developing solid requirements, while at the same time communicating the value of the requirements to the client. It&#8217;s important from a pure customer service perspective. And also, once the stakeholder/clients stops believing that the requirements analysis is adding value, the process becomes much less collaborative and much less effective.</p>
<p>Thanks for the response!</p>
<p>Peace,<br />
Brian </p>
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		<title>Comment on Pointing Fingers, Placing Blame&#8230;and losing customers by Eric D. Brown</title>
		<link>http://ericbrown.com/pointing-fingers-placing-blame-and-loosing-customers.htm#comment-6531</link>
		<dc:creator>Eric D. Brown</dc:creator>
		<pubDate>Tue, 22 May 2012 20:54:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=4712#comment-6531</guid>
		<description>Thanks John.  I am not a fan of FotoMoto.</description>
		<content:encoded><![CDATA[<p>Thanks John.  I am not a fan of FotoMoto.</p>
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		<title>Comment on Pointing Fingers, Placing Blame&#8230;and losing customers by John Kelly</title>
		<link>http://ericbrown.com/pointing-fingers-placing-blame-and-loosing-customers.htm#comment-6530</link>
		<dc:creator>John Kelly</dc:creator>
		<pubDate>Tue, 22 May 2012 20:46:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=4712#comment-6530</guid>
		<description>Hello

 I have used Fotomoto and have to say I was not impressed at all by the service mainly by the 30 day wait to get paid that when you ask why after 30 days your money is still pending and are directed to read the small print it can actually be 37days as they only process payments on a Friday. 

Additionally they charge 15% ( the other service I use makes no charge as they make a mark up on the print sales.) Add to that the numerous other restrictions of how much you can charge and the usual 5+% hit from paypal and you are left just short of 25% down on a sale. 

Don&#039;t use them they charge to much there are other, better services out there. </description>
		<content:encoded><![CDATA[<p>Hello</p>
<p> I have used Fotomoto and have to say I was not impressed at all by the service mainly by the 30 day wait to get paid that when you ask why after 30 days your money is still pending and are directed to read the small print it can actually be 37days as they only process payments on a Friday. </p>
<p>Additionally they charge 15% ( the other service I use makes no charge as they make a mark up on the print sales.) Add to that the numerous other restrictions of how much you can charge and the usual 5+% hit from paypal and you are left just short of 25% down on a sale. </p>
<p>Don&#8217;t use them they charge to much there are other, better services out there. </p>
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	</item>
	<item>
		<title>Comment on Measuring and Delivering IT Value by Eric D. Brown</title>
		<link>http://ericbrown.com/measuring-delivering-it-value.htm#comment-6529</link>
		<dc:creator>Eric D. Brown</dc:creator>
		<pubDate>Tue, 22 May 2012 12:21:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5950#comment-6529</guid>
		<description>Hi Brian - 

thanks for stopping by...the comment isn&#039;t off-topic at all.  It points to some of the real difficulties facing IT today.  

You are correct that better requirements (more thorough, etc) are the key to better delivery...but the act of creating &#039;better&#039; requirements can be seen by non-IT folks as the IT group dragging their feet and &#039;over-thinking&#039; things.  To get past this requires communicating our actions, why we are doing what we are doing, etc.  

That&#039;s the kicker...in trying to deliver value to our clients (via better requirements for better project delivery, etc) we are also driving the stereotype that IT is nothing but paper pushers and feet draggers.

Its the management of the entire process and the &#039;soft skills&#039; that help the rest of IT better understand our value.  

Thanks again!</description>
		<content:encoded><![CDATA[<p>Hi Brian - </p>
<p>thanks for stopping by&#8230;the comment isn&#8217;t off-topic at all.  It points to some of the real difficulties facing IT today.  </p>
<p>You are correct that better requirements (more thorough, etc) are the key to better delivery&#8230;but the act of creating &#8216;better&#8217; requirements can be seen by non-IT folks as the IT group dragging their feet and &#8216;over-thinking&#8217; things.  To get past this requires communicating our actions, why we are doing what we are doing, etc.  </p>
<p>That&#8217;s the kicker&#8230;in trying to deliver value to our clients (via better requirements for better project delivery, etc) we are also driving the stereotype that IT is nothing but paper pushers and feet draggers.</p>
<p>Its the management of the entire process and the &#8216;soft skills&#8217; that help the rest of IT better understand our value.  </p>
<p>Thanks again!</p>
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		<title>Comment on Measuring and Delivering IT Value by Brian Shea</title>
		<link>http://ericbrown.com/measuring-delivering-it-value.htm#comment-6528</link>
		<dc:creator>Brian Shea</dc:creator>
		<pubDate>Sat, 19 May 2012 02:05:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5950#comment-6528</guid>
		<description>This is a great topic.



Your post focuses on measuring the business value of IT at the enterprise
 level. I&#039;m a bit off topic, but in my work I&#039;m focused on the project level. From my perspective, the better you execute on the delivery side, the easier time you&#039;ll have 
with measurement. Here&#039;s why: in order to deliver a successful project, you need to define solid requirements. The more thorough and insightful the 
requirements, the more effective the technology will address the business problem. And at the same
 time, the better the requirements, the easier it is to identify and 
agree upon metrics that speak to the business problem trying to be solved.



If the requirements are superficial, it is very difficult to have a 
successful project and to effectively measure success/failure.
 The delivery and the metrics are a function of thorough, insightful and
 accurate requirements.
 
</description>
		<content:encoded><![CDATA[<p>This is a great topic.</p>
<p>Your post focuses on measuring the business value of IT at the enterprise<br />
 level. I&#8217;m a bit off topic, but in my work I&#8217;m focused on the project level. From my perspective, the better you execute on the delivery side, the easier time you&#8217;ll have<br />
with measurement. Here&#8217;s why: in order to deliver a successful project, you need to define solid requirements. The more thorough and insightful the<br />
requirements, the more effective the technology will address the business problem. And at the same<br />
 time, the better the requirements, the easier it is to identify and<br />
agree upon metrics that speak to the business problem trying to be solved.</p>
<p>If the requirements are superficial, it is very difficult to have a<br />
successful project and to effectively measure success/failure.<br />
 The delivery and the metrics are a function of thorough, insightful and<br />
 accurate requirements.<br />
 </p>
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	<item>
		<title>Comment on Measuring and Delivering IT Value by Eric D. Brown</title>
		<link>http://ericbrown.com/measuring-delivering-it-value.htm#comment-6527</link>
		<dc:creator>Eric D. Brown</dc:creator>
		<pubDate>Thu, 17 May 2012 23:49:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5950#comment-6527</guid>
		<description>Thanks for the link/chapter Scott. Will download and read later.</description>
		<content:encoded><![CDATA[<p>Thanks for the link/chapter Scott. Will download and read later.</p>
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		<title>Comment on Measuring and Delivering IT Value by Scott Barber</title>
		<link>http://ericbrown.com/measuring-delivering-it-value.htm#comment-6526</link>
		<dc:creator>Scott Barber</dc:creator>
		<pubDate>Thu, 17 May 2012 22:09:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5950#comment-6526</guid>
		<description>Sounds a whole lot like my chapter in How To Reduce The Cost of Software Testing (chapter in .pdf form here: Rightsizing the Cost of Testing: Tips for Executives http://www.perftestplus.com/Rightsizing_the_Cost_of_Testing.pdf</description>
		<content:encoded><![CDATA[<p>Sounds a whole lot like my chapter in How To Reduce The Cost of Software Testing (chapter in .pdf form here: Rightsizing the Cost of Testing: Tips for Executives <a href="http://www.perftestplus.com/Rightsizing_the_Cost_of_Testing.pdf" rel="nofollow">http://www.perftestplus.com/Rightsizing_the_Cost_of_Testing.pdf</a></p>
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	<item>
		<title>Comment on Is IT &amp; the CIO set up for failure? by Eric D. Brown</title>
		<link>http://ericbrown.com/is-it-the-cio-set-up-for-failure.htm#comment-6525</link>
		<dc:creator>Eric D. Brown</dc:creator>
		<pubDate>Thu, 17 May 2012 15:21:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5938#comment-6525</guid>
		<description>Hi John -

Thanks for the comment and links. Great video.

I agree wholeheartedly...those that haven&#039;t embraced the future and change are either out the door are on their way out.  The IT group and CIO roles have always changed...so there&#039;s no reason to believe change won&#039;t continue to occur.</description>
		<content:encoded><![CDATA[<p>Hi John -</p>
<p>Thanks for the comment and links. Great video.</p>
<p>I agree wholeheartedly&#8230;those that haven&#8217;t embraced the future and change are either out the door are on their way out.  The IT group and CIO roles have always changed&#8230;so there&#8217;s no reason to believe change won&#8217;t continue to occur.</p>
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		<title>Comment on Is IT &amp; the CIO set up for failure? by VirtChangesEverything</title>
		<link>http://ericbrown.com/is-it-the-cio-set-up-for-failure.htm#comment-6523</link>
		<dc:creator>VirtChangesEverything</dc:creator>
		<pubDate>Wed, 16 May 2012 14:10:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5938#comment-6523</guid>
		<description>Are we asking too much of our CIOs? It depends. There&#039;s a related discussion to this topic going on at the LinkedIn CIO Forum http://lnkd.in/t3Rh92.

Reminded of a non-IT example of when LOB managers with P&amp;L responsibility FAIL: When they focus on only one aspect of their job (like managing and executing against a budget that may not work). Successful managers build risk &amp; failure into the budget and introduce the &quot;new&quot; as a way to create upside and x-factor. 

This is no different for the CIO: Outsource non-critical workloads; Focus teams on orchestration, management and customer service; Prioritize innovating for business advantage. 

All CIOs aren&#039;t cut out for this. All organization&#039;s won&#039;t need this approach. But this will define the next generation of CIOs. --Paul Calento http://bit.ly/paul_calento</description>
		<content:encoded><![CDATA[<p>Are we asking too much of our CIOs? It depends. There&#8217;s a related discussion to this topic going on at the LinkedIn CIO Forum <a href="http://lnkd.in/t3Rh92" rel="nofollow">http://lnkd.in/t3Rh92</a>.</p>
<p>Reminded of a non-IT example of when LOB managers with P&amp;L responsibility FAIL: When they focus on only one aspect of their job (like managing and executing against a budget that may not work). Successful managers build risk &amp; failure into the budget and introduce the &#8220;new&#8221; as a way to create upside and x-factor. </p>
<p>This is no different for the CIO: Outsource non-critical workloads; Focus teams on orchestration, management and customer service; Prioritize innovating for business advantage. </p>
<p>All CIOs aren&#8217;t cut out for this. All organization&#8217;s won&#8217;t need this approach. But this will define the next generation of CIOs. &#8211;Paul Calento <a href="http://bit.ly/paul_calento" rel="nofollow">http://bit.ly/paul_calento</a></p>
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		<title>Comment on Is IT &amp; the CIO set up for failure? by John Dodge</title>
		<link>http://ericbrown.com/is-it-the-cio-set-up-for-failure.htm#comment-6522</link>
		<dc:creator>John Dodge</dc:creator>
		<pubDate>Wed, 16 May 2012 13:31:00 +0000</pubDate>
		<guid isPermaLink="false">http://ericbrown.com/?p=5938#comment-6522</guid>
		<description>I agree with HP blogger Christian Verstraete that many of those CIOs who do not embrace the future are gone already...the ones who occupied the corner office -- the corner office of the data center, that is. I do not think we are asking too much of them. You also wonder who&#039;s doing the asking. The media and analysts? Studies have shown that CEOs rarely turn to the CIO for innovation. Below are links to Christian&#039;s post and a video I shot yesterday that addresses the same issue.

http://www.enterprisecioforum.com/en/blogs/christian/are-we-experiencing-cio-overhaul

http://youtu.be/S4fi7LgaR_I

</description>
		<content:encoded><![CDATA[<p>I agree with HP blogger Christian Verstraete that many of those CIOs who do not embrace the future are gone already&#8230;the ones who occupied the corner office &#8212; the corner office of the data center, that is. I do not think we are asking too much of them. You also wonder who&#8217;s doing the asking. The media and analysts? Studies have shown that CEOs rarely turn to the CIO for innovation. Below are links to Christian&#8217;s post and a video I shot yesterday that addresses the same issue.</p>
<p><a href="http://www.enterprisecioforum.com/en/blogs/christian/are-we-experiencing-cio-overhaul" rel="nofollow">http://www.enterprisecioforum.com/en/blogs/christian/are-we-experiencing-cio-overhaul</a></p>
<p><a href="http://youtu.be/S4fi7LgaR_I" rel="nofollow">http://youtu.be/S4fi7LgaR_I</a></p>
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