Technology, Strategy, People and Projects
When Does Customer Sentiment Matter? – semanticweb.com Quote: The company was able to look through customer verbatim online comments to filter for negative impressions of its password recovery capabilities. “We haven’t paid enough attention to it even though password problems have been among the top five in our call centers for years,” he said. After [...]
Innovate on Purpose: Breaking out of the m (old) for disruptive innovation Quote: When you want truly disruptive innovation, you will need to break the mold, step out into completely new technologies, capabilities and delivery systems. The reason innovation appears to be stagnant in many industries is that few firms are willing to disrupt the [...]
A Dangerous Bias: action over thinking – UCSC Extension in Silicon Valley Quote: So, perhaps if our agile and iterative processes do not seem to be leading us on a path to success, maybe we just dove into the deep end without spending quite enough effort to understand how our stakeholders will be defining success [...]
The Three Elements of Successful Data Visualizations – Jim Stikeleather – Harvard Business Review Quote: Storytelling helps the viewer gain insight from the data. Information visualization is a process that transforms data and knowledge into a form that relies on the human visual system to perceive its embedded information. The goal is to enable the [...]
Young and Hungry – carpe factum Quote: Young and hungry is not about ego. In proving itself, young and hungry lets the accomplishment trump the personality. We’ll let Kim Jong Un stay in North Korea, thank you very much. We have enough little dictators invading our cubicles already. Young and hungry is not autocratic. It [...]
Technology is king, so why are so many IT departments playing backseat roles? — Tech News and Analysis Quote: As employees feel increasingly entitled to take tech into their own hands via BYOD, the cloud and SaaS, IT is finding itself sidelined. The answer is for IT to redefine itself. Welcome to IT as a [...]
Global IT Spend Will Rise 4.1% To $3.8 Trillion In 2013, ‘A Calm Ocean With Turbulent Currents’, With Mobile Driving Growth | TechCrunch Quote: After devices, Gartner notes that enterprise software will be the second-biggest growth segment, up 6.4% to $297 billion, or just under 8% of all IT spend. Gartner notes that database management [...]
“Steering your car via the gas tank”, when cost trumps strategy Quote: …the budget is not a strategy, it is not a means of leadership, and it is simply an allocation of resources that should support rather than set the direction of where we need to go. Data science is not enough. We need data [...]
Marketing and the CIO race to see who can waste more money on CRM initiatives. Quote: What is the point here? The point is that currently leaders in Digital Marketing or Social Media or the office of the CIO are being given, as a side directive, to improve the customer experience, while they are still [...]
Know the Difference Between Your Data and Your Metrics – Jeff Bladt and Bob Filbin – Harvard Business Review Quote: In the business world, we talk about the difference between vanity metrics and meaningful metrics. Vanity metrics are like dandelions – they might look pretty, but to most of us, they’re weeds, using up resources, [...]
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