Image by holeymoon via Flickr CRM tools do not equal CRM (yes…I know…I’ve said it twice…but it IS important). For the geeks out there, let me spell it out for you too – CRM tools != CRM. Or perhaps if you know your FORTRAN 77 (I taught it for 3 years…ugh) – CRM tools .NE. [...]
Great Customer Service: Portfoliositez.com
August 7, 2008 By 1 Comment
Perhaps you’ve read my rant on Blu Domain…maybe you haven’t. If not, feel free to click over and read it here. Well…today I’m going to praise PortfolioSitez, a Blu Domain competitor. In our search for a web host for my wife’s photography business, a moment to keep photography, we ran across quite a few services. [...]
Blu Domain: Poor Service Defined
May 14, 2008 By 91 Comments
It’s been a while since I’ve railed against bad customer service….namely because I’ve not been too upset with the various services that I’ve received. But…that streak has been broken. A new definition for poor customer service has been set by a company called “Blu Domain“, specifically by “Aundrea”. My wife and I purchased a website [...]
Five Customer Retention Tips That Really Work (Guest Post)
May 2, 2008 By 1 Comment
This is a guest post written by Heather Johnson, who regularly writes on the topic of career exploration. See her byline at the end of this article for Heather’s contact information. Although employee engagement might be the buzzword around the office, customer retention is obviously important as well. Managers can become so focused on marketing [...]
