Articles on Customer Service

I recently had a customer service interaction with a SaaS service provider that left me wanting. With this provider, we had an issue that was effecting

What would you do if you had so much data about your customers that you know could know (almost) everything about your customer when they contacted you?

Marketing data lakes help data analysts collaborate with customer-facing teams to predict behaviors, personalize offers, and improve engagement.

My wife and I have had our house on the market for 6 months with very little traffic into the house and no offers. With the real estate market and economy

I love good customer service. Receiving excellent service from a company / person makes me feel good...it makes me happy and makes me excited to revisit

A few months ago, I joined the popular photography website 500px (you can see my portfolio here). 500px is a great website and has become a very popular

I'm a huge fan of Amazon. Over the years, more and more of my purchases have moved to Amazon. I've bought books, coffee, electronics, camera equipment and

The word 'professional' is quite often overused in today's world. There are tons of professionals out there. Professional sports players. Professional

I lost my temper yesterday and a poor, helpless support representative got to hear some words that would make most folks blush. See...when someone in a

I really hate being "just" a customer. "Just" a customer is someone you force to call an 800 number to get service. "Just" a customer is someone that has

Yesterday I spent some time going through my inbox and cleaning up a lot of email newsletters / services that I've subscribed to.  I think I unsubscribed

Image by holeymoon via Flickr CRM tools do not equal CRM (yes...I know...I've said it twice...but it IS important). For the geeks out there, let me spell

Perhaps you've read my rant on Blu Domain...maybe you haven't.  If not, feel free to click over and read it here. Well...today I'm going to praise

A recent study by researchers at University of Michigan and University of Richmond shows that outsourcing/offshoring certain aspects of your business can

It's been a while since I've railed against bad customer service....namely because I've not been too upset with the various services that I've received.

This is a guest post written by Heather Johnson, who regularly writes on the topic of career exploration. See her byline at the end of this article for

For those that haven't read about it, I had some problems with my brand new Saturn Aura last year. I had the car for 4 months and only got to drive it ~

I have an official offer to replace my Saturn Aura.. I can select from any GM product and have settled on a Saab 93.   We'll see how the process goes- but

Well...it looks like Saturn might be doing the right thing now. Just received a call from Saturn's National Assistance Center and was told that they will

For background, see here, here, here, here and here. Car has been in the shop for a week now with no response from the dealership. Saturn National

For background, see here, here, here and here. The car is back in the shop....waiting to hear from the dealership on the prognosis. FYI - I'm filing the

For background, see here, here and here. I picked up my Saturn Aura today from Saturn of Plano...so far, so good. I received a call today at ~3:30 telling

For background, see here and here. Received a call Monday afternoon (December 10) and was told that the tool that the dealership was waiting on had

Background info is here. I *think* the shop has it narrowed down to one computer and they are now waiting for a tool to check connectors for that

On August 31 2007 my wife and I bought new cars. She bought a Saturn Vue and I got a Saturn Aura XR. The day was great and we were both excited.... Until

I've been looking for a remote location to store off-site backups and have tried a lot of different services and I thought I found the answer with a

There are tons of websites, articles and blogs about how to build a relationship with your clients. Much has been written about fostering long term

I've recently run into problems with my yahoo account. I've owned this particular account since 1997 and have diligently paid yahoo $20 a year for the

Over the weekend, my wife and I went out to a restaurant for dinner to celebrate her birthday. This particular restaurant is very well known in town and

If you ever want to know what Customer Service truly is and is not, let your Air Conditioner fail and start calling AC Repair companies. Our AC went out

If you haven't read the post earlier this week about Godaddy's customer service, you really didn't miss much...other than a rant from me about how bad

I'm not sure if anyone has noticed recently, but my blog (and a few other websites I have on the same server) has been running slowly...so I decided to

There are many books, articles and blog posts about improving Customer Service. For example, a Google search for "Improve Customer Service" results in

Joel Spolsky of Joel on Software had an interesting post on his blog titled "Seven Steps to Remarkable Customer Service". The seven steps aren't anything