Comments on: The Milkshake Moment http://ericbrown.com/book-review-the-milkshake-moment.htm Technology, Strategy, People and Projects Fri, 19 Mar 2010 11:51:21 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Eric D. Brown http://ericbrown.com/book-review-the-milkshake-moment.htm/comment-page-1#comment-613 Eric D. Brown Thu, 10 Jul 2008 12:41:57 +0000 http://ericbrown.com/?p=301#comment-613 Hi Steve. Thanks for the comment. I think the key here is using innovation and creativity to solve problems. Many organizations (at least the ones I've seen) don't always ask their employees to be innovative...they want them to 'follow the process'. As consultants, we can help these organizations understand that processes are good but allowing employees room to move within a process might deliver better results. Hi Steve. Thanks for the comment.

I think the key here is using innovation and creativity to solve problems.

Many organizations (at least the ones I’ve seen) don’t always ask their employees to be innovative…they want them to ‘follow the process’.

As consultants, we can help these organizations understand that processes are good but allowing employees room to move within a process might deliver better results.

]]> By: Steve Roeselr http://ericbrown.com/book-review-the-milkshake-moment.htm/comment-page-1#comment-612 Steve Roeselr Thu, 10 Jul 2008 02:36:37 +0000 http://ericbrown.com/?p=301#comment-612 Eric, I wish I had seen your post <i>before</i> running a process improvement meeting this morning; the milkshake example is a good one. Maybe a good process question to build into the repertoire, especially for unique customer situations, is: "How else can we deliver this product/service without actually producing it ourselves?" As you know from being in the consulting business, as a result of the trust relationship, clients will ask us for something that we don't normally provide. Yet, we find ways to deliver the service even if it isn't in our usual arsenal. Keep writing! Eric,
I wish I had seen your post before running a process improvement meeting this morning; the milkshake example is a good one.

Maybe a good process question to build into the repertoire, especially for unique customer situations, is: “How else can we deliver this product/service without actually producing it ourselves?”

As you know from being in the consulting business, as a result of the trust relationship, clients will ask us for something that we don’t normally provide. Yet, we find ways to deliver the service even if it isn’t in our usual arsenal.
Keep writing!

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