Comments on: Agility and The New CIO http://ericbrown.com/agility-and-the-new-cio.htm Technology, Strategy, People and Projects Fri, 30 Jul 2010 19:04:47 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Information Technology Leaders and Their Teams Don't Get It — cioessentials http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1856 Information Technology Leaders and Their Teams Don't Get It — cioessentials Mon, 05 Apr 2010 05:26:28 +0000 http://ericbrown.com/?p=2907#comment-1856 [...] 100% of the time (or some other variant) would be better. Come on, gang. It’s pretty simple. Without the client, there’s no Information Technology group. They can and do go outside the Information Technology department to get things [...] [...] 100% of the time (or some other variant) would be better. Come on, gang. It’s pretty simple. Without the client, there’s no Information Technology group. They can and do go outside the Information Technology department to get things [...]

]]> By: ericbrown http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1568 ericbrown Tue, 06 Oct 2009 22:41:44 +0000 http://ericbrown.com/?p=2907#comment-1568 Great thoughts. The key for IT departments everywhere is to cooperate with others as well as to communicate with others. This communication helps every to understand the real driving factors behind what the business wants/needs to do. Great thoughts. The key for IT departments everywhere is to cooperate with others as well as to communicate with others. This communication helps every to understand the real driving factors behind what the business wants/needs to do.

]]> By: ericbrown http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1363 ericbrown Tue, 06 Oct 2009 17:41:44 +0000 http://ericbrown.com/?p=2907#comment-1363 Great thoughts. The key for IT departments everywhere is to cooperate with others as well as to communicate with others. This communication helps every to understand the real driving factors behind what the business wants/needs to do. Great thoughts. The key for IT departments everywhere is to cooperate with others as well as to communicate with others. This communication helps every to understand the real driving factors behind what the business wants/needs to do.

]]> By: ericbrown http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1372 ericbrown Tue, 06 Oct 2009 17:41:44 +0000 http://ericbrown.com/?p=2907#comment-1372 Great thoughts. The key for IT departments everywhere is to cooperate with others as well as to communicate with others. This communication helps every to understand the real driving factors behind what the business wants/needs to do. Great thoughts. The key for IT departments everywhere is to cooperate with others as well as to communicate with others. This communication helps every to understand the real driving factors behind what the business wants/needs to do.

]]> By: PM Hut http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1362 PM Hut Sun, 04 Oct 2009 23:39:14 +0000 http://ericbrown.com/?p=2907#comment-1362 I haven't heard about "Shadow IT" before, but I can definitely relate.<br><br>The snobiness of IT is something, at least IMO, unavoidable. Asking IT to do stuff and not getting what you want is something that is completely ordinary. For example, the support department opening tickets for bugs in the software, the bugs reach the IT department, and most of them are never fixed. Support people need to get their bugs fixed (it's causing more support by the day). Usually their options depend on the prominence and the authority of IT in the organization. They can either force the IT to fix the bug (weak IT authority), contract a 3rd party to fix the bug (also a weak IT authority), do nothing and wait for IT to do something about it (very strong IT authority).<br><br>The best option for IT in case its authority is not that strong is to cooperate, within reason, with all departments. Note: Even the strongest IT can turn very weak once upper management withdraws support, and it will, once the complaints from other departments become too many to overlook... I haven't heard about “Shadow IT” before, but I can definitely relate.

The snobiness of IT is something, at least IMO, unavoidable. Asking IT to do stuff and not getting what you want is something that is completely ordinary. For example, the support department opening tickets for bugs in the software, the bugs reach the IT department, and most of them are never fixed. Support people need to get their bugs fixed (it's causing more support by the day). Usually their options depend on the prominence and the authority of IT in the organization. They can either force the IT to fix the bug (weak IT authority), contract a 3rd party to fix the bug (also a weak IT authority), do nothing and wait for IT to do something about it (very strong IT authority).

The best option for IT in case its authority is not that strong is to cooperate, within reason, with all departments. Note: Even the strongest IT can turn very weak once upper management withdraws support, and it will, once the complaints from other departments become too many to overlook…

]]> By: PM Hut http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1371 PM Hut Sun, 04 Oct 2009 23:39:14 +0000 http://ericbrown.com/?p=2907#comment-1371 I haven't heard about "Shadow IT" before, but I can definitely relate.<br><br>The snobiness of IT is something, at least IMO, unavoidable. Asking IT to do stuff and not getting what you want is something that is completely ordinary. For example, the support department opening tickets for bugs in the software, the bugs reach the IT department, and most of them are never fixed. Support people need to get their bugs fixed (it's causing more support by the day). Usually their options depend on the prominence and the authority of IT in the organization. They can either force the IT to fix the bug (weak IT authority), contract a 3rd party to fix the bug (also a weak IT authority), do nothing and wait for IT to do something about it (very strong IT authority).<br><br>The best option for IT in case its authority is not that strong is to cooperate, within reason, with all departments. Note: Even the strongest IT can turn very weak once upper management withdraws support, and it will, once the complaints from other departments become too many to overlook... I haven't heard about “Shadow IT” before, but I can definitely relate.

The snobiness of IT is something, at least IMO, unavoidable. Asking IT to do stuff and not getting what you want is something that is completely ordinary. For example, the support department opening tickets for bugs in the software, the bugs reach the IT department, and most of them are never fixed. Support people need to get their bugs fixed (it's causing more support by the day). Usually their options depend on the prominence and the authority of IT in the organization. They can either force the IT to fix the bug (weak IT authority), contract a 3rd party to fix the bug (also a weak IT authority), do nothing and wait for IT to do something about it (very strong IT authority).

The best option for IT in case its authority is not that strong is to cooperate, within reason, with all departments. Note: Even the strongest IT can turn very weak once upper management withdraws support, and it will, once the complaints from other departments become too many to overlook…

]]> By: Blogs for September 2009 « A CIO's Voice http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1370 Blogs for September 2009 « A CIO's Voice Tue, 08 Sep 2009 12:38:35 +0000 http://ericbrown.com/?p=2907#comment-1370 [...] Agility and The New CIO by Eric Brown [...] [...] Agility and The New CIO by Eric Brown [...]

]]> By: ericbrown http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1361 ericbrown Sun, 06 Sep 2009 13:15:28 +0000 http://ericbrown.com/?p=2907#comment-1361 Hi Simon - Thanks for the link to your article...great stuff as always. Hi Simon – Thanks for the link to your article…great stuff as always.

]]> By: ericbrown http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1369 ericbrown Sun, 06 Sep 2009 13:15:28 +0000 http://ericbrown.com/?p=2907#comment-1369 Hi Simon - Thanks for the link to your article...great stuff as always. Hi Simon – Thanks for the link to your article…great stuff as always.

]]> By: simonstapleton http://ericbrown.com/agility-and-the-new-cio.htm/comment-page-1#comment-1368 simonstapleton Thu, 03 Sep 2009 15:14:39 +0000 http://ericbrown.com/?p=2907#comment-1368 This is a huge challenge for the modern CIO. No longer can they be a dictator in the use of technology. Business IS technology. The concept of the mash-up has meant that 'business people' (in the traditional sense) are using technology without the involvement of the IT department. Eeek.... <br><br>I don't think this is a case of regaining control - it's like you say - the CIO's capabilities needs to be agile to be in front of technology changes and support them, as well as manage the infrastructure. The CIO will have to wear two hats at the same time. I hope their heads are big enough!<br><br>Shadow IT will exist and flourish if that doesn't happen. Industrial IT and Business Technology will emerge as two separate strands of the CIO function.<br><br>Prepare for the Future of the IT Organization: Or be left behind (<a href="http://www.simonstapleton.com/wordpress/2008/06/17/prepare-for-the-future-of-it-organization/" rel="nofollow">http://www.simonstapleton.com/wordpress/2008/06...</a>) This is a huge challenge for the modern CIO. No longer can they be a dictator in the use of technology. Business IS technology. The concept of the mash-up has meant that 'business people' (in the traditional sense) are using technology without the involvement of the IT department. Eeek….

I don't think this is a case of regaining control – it's like you say – the CIO's capabilities needs to be agile to be in front of technology changes and support them, as well as manage the infrastructure. The CIO will have to wear two hats at the same time. I hope their heads are big enough!

Shadow IT will exist and flourish if that doesn't happen. Industrial IT and Business Technology will emerge as two separate strands of the CIO function.

Prepare for the Future of the IT Organization: Or be left behind (http://www.simonstapleton.com/wordpress/2008/06...)

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