Buzzword Bingo Strikes again

I’m sure most of us have heard of “Buzzword Bingo” and some have probably played it a time or too. It’s a fun game that should get people thinking about their communication style…and it appears that Oracle’s PR people should have looked into it prior to releasing their latest press release. Here’s the first paragraph [...]

Better to be a Generalist or Expert?

It seems like I’ve had this discussion recently with quite a few people…not sure if its because I like the topic or if lots of other people like it to. Basically, the conversation comes down to this short question: Is it better to be an expert (aka specialist) or generalist? Personally, I think it’s better [...]

Employee Engagement – not just a buzzword

“Employee Engagement” is one of those ‘buzzwords’ that you hear thrown about quite a bit…but this is a buzzword that should be carefully thought about by every organization. A recent survey, reported on by Management Issues, has some very interesting results pertaining to Employee Engagement. The article, titled “Getting to the Heart of the Disengagement [...]

GM is replacing my car

I have an official offer to replace my Saturn Aura.. I can select from any GM product and have settled on a Saab 93.   We’ll see how the process goes- but so far it has been very easy.   It has looked like this: Pick out car with same/close MSRP Find dealership willing to [...]

Saturn Aura – Final Update??

Well…it looks like Saturn might be doing the right thing now. Just received a call from Saturn’s National Assistance Center and was told that they will replace my car and that the paperwork is getting prepared now. I hope to have a reliable car soon! Technorati Tags: Customer Service, Saturn Aura Problem, Saturn of Plano

The 90/10 rule for Projects?

90% of the work is completed in 10% of the time….the remaining 10% of the effort is completed in 90% of the scheduled time. I’ve heard of the 80/20 rule…but the 90/10 rule is a new one. I had one of my clients explain how the 90/10 rule is killing his projects…and I started thinking [...]

Currently Reading: Does IT Matter?

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I found this book last weekend at the local Half-Price Books and thought I’d give it a read. This well known book, and its author Nicholas Carr, has been at the center of a debate in the IT academic world for some time and I figure I should peruse it to see what the hubbub [...]

Saturn Aura Problem – Update #5

For background, see here, here, here, here and here. Car has been in the shop for a week now with no response from the dealership. Saturn National Assistance has called me twice and both times have said that they can’t get the dealer’s service department on the line. My letter demanding Saturn fix this car [...]