Monthly Archives: September 2007

Customer Service – Yahoo Style

I’ve recently run into problems with my yahoo account. I’ve owned this particular account since 1997 and have diligently paid yahoo $20 a year for the additional mail features (pop access, more storage, etc) and have always had a good luck with it…until recently.
Last week I tried logging into my account to check up [...]

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Mass Career Customization

I recently finished reading Mass Career Customization, the newly released book from Deloitte’s Cathleen Benko and Anne Weisberg (published by Harvard Business Press).
The Quick review: Great book with some excellent ideas.
The long review (well…not real long):
The authors do a very good job of outlining the issues and trends that are pressing employees today. The [...]

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Interviewing Tips for Interviewers – Round 2

Have you ever walked into an interview with a preconceived notion of the job you were interviewing for and after during/after the interview you felt that the job you were told about wasn’t the job you interviewed for?
In a previous article titled “Interviewing Tips for Interviewers,” I gave interviewers five tips for interviewing. [...]

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Follow-up to Employee Onboarding

This post is a follow up to my post titled “Employee Onboarding“.
Research reported on a recent Management Issues article titled “How to lose half your hires within a year” provides a bit more insight into the Employee Onboarding problem in the US. They report (bolded text is my emphasis):
A study by consultancy Novations has [...]

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Innovation

Articles and books about Innovation are everywhere. Every organization talks about increasing innovation…and they talk…and they talk.
Instead of talking about ‘how to innovate’ and trying to implement ‘innovation groups’, perhaps organizations need to just let their people work on topics that interest them. There are many organizations touting their ‘innovation networks’ and [...]

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Blog Changes Part 2

I’ve moved my blog to the new domain (http://ericbrown.com) and have changed the name to “Aligning Technology Strategy People and Projects’…although I’m wondering if that name is too long.
The RSS Feed should still work (I use feedburner to manage and they’ve already handled the transition)…if anyone has any trouble with the new blog please let [...]

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The power of communication

I’m always amazed how to hard it is for some people/firms to understand that communication is a major reason for project success or failure.
For example, on one of the projects I’m working on now is a content management system implementation. My role is as overall program manager responsible for managing internal and external resources [...]

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Where do your values come from?

Recently I was asked this question by a potential client and was at a loss for words for a few minutes…I’d never really thought about this before. My values have always been my values (for the most part…a few have changed).
My answer to him was a quick one: I learned my values from [...]

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What I learned from lifting weights

As some of you may have read in my previous post titled “I’ve been tagged…8 Random Facts“, I used to lift weights and compete as a powerlifter while in high school.
Being a competitive powerlifter (or any competitive athlete) takes a lot of hard work and ‘practice’ although powerlifting doesn’t really require practice like football or [...]

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