A few things have occurred over the last week that have led me to purchase a new desktop computer….which of course allows me to get all nerdy/geeky and ready all the hardware/software reviews, etc. I’ve been using a Dell 8250 for the last 4 years and have to say I’ve been very happy with the [...]
Godaddy Customer Service – An Update
March 15, 2007 By Leave a Comment
If you haven’t read the post earlier this week about Godaddy’s customer service, you really didn’t miss much…other than a rant from me about how bad their service is. I have made the move to Superb Servers. In addition to being $15 per month cheaper than GoDaddy for a similar dedicated server, Superb Servers had [...]
Computer cited for practicing law
March 14, 2007 By Leave a Comment
This story has been around for a week or so but it was interesting enough (to me at least) to share. The 27B Stroke 6 blog over at Wired.com has an interesting story about a web-based ‘expert-system’ that has been ordered shut down by the California Court system because it was practicing law without a [...]
Customer Service – GoDaddy Style
March 13, 2007 By 8 Comments
I’m not sure if anyone has noticed recently, but my blog (and a few other websites I have on the same server) has been running slowly…so I decided to change from a virtual dedicated server (VDS) to my own dedicated server with the same hosting company. The company, Godaddy.com, prides itself on providing ‘excellent customer [...]
Participative Management
March 8, 2007 By 6 Comments
When I first heard of participative management, I thought that it must be some ‘new fad’ (which isn’t true at all) and after reading a few things about this management model, I decided to dive a little deeper. Participative management has been defined by Barron’s as: An open form of management where employees have a [...]
Improving Customer Service
March 6, 2007 By Leave a Comment
There are many books, articles and blog posts about improving Customer Service. For example, a Google search for “Improve Customer Service” results in over 1 million hits….easy to see that there are plenty of people interested in customer service improvements. It seems that a great deal of the results from the above Google search are [...]
Jack’s Notebook
March 1, 2007 By Leave a Comment
Jack’s Notebook, written by Gregg Fraley, is a business novel in the same vein as those by Patrick Lencioni and Eli Goldratt. This book uses a fictional story to relate the concepts of creativity and how to use brainstorming, lists, reframing and other methods for creative thinking. The story follows the main character named “Jack” [...]
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